661 reviews
Bad and Good with my Napoleon grill
March 27, 2022
Bad and Good Nice grill that I really wanted. The regulator was bad when the store delivered it. When the store came to check the regulat...
Jetstar · Review provided by napoleongrills.com
May 07, 2021
The hits keep coming! Well this is an issue I ran in to today. I finally had time to open up and assemble my grill. After moving everythi...
Charles R. · Review provided by kickassgrills.com
The Phantom Matte Black Finish Quality is Terrible.
November 08, 2021
In terms of grilling, the Prestige 500 is an incredible grill. However, the Phantom matte black finish, despite looking beautiful before ...
Disappointed · Review provided by bbqguys.com
Worst grill ever !
December 04, 2022
Only 2 yrs old and while trying to grill yesterday it would barely heat up. So I swapped out the tank with a new one and finished the bra...
JDillon · Review provided by napoleongrills.com
Prestige 500 Stainless steel, no side or rear burner.
July 22, 2022
Took longer than expected to assemble as instructions only have pictures of several models so have to read them carefully on each page. O...
Bob S. · Review provided by napoleongrills.com
look elsewhere
June 09, 2022
Bought a Natural Gas model and the assembly guide was for LP model. The door hinge system is completely different and nothing mentioned i...
takeoffeh · Review provided by napoleongrills.com
One of the worst machine
December 29, 2016
Worst experience ever. We have bought this brand new napoleon Bbq grill just 2 months ago and last night during BBQ it caught fire. We ha...
Subi · Review provided by canadianappliancesource.ca
Be careful during initial start up.
July 28, 2022
the unit heated well above 700 degrees within 10 minutes. Following the set up instructions, after 30 minutes the grill box and side wall...
Richard C · Review provided by napoleongrills.com
Unhappy customer!
August 10, 2022
Don’t screw up your grill on the first day and expect any empathy to replace an insignificant part. You’d think I paid for a $300 HD gril...
Greg Y. · Review provided by napoleongrills.com
Don't buy
November 09, 2021
Awful grill. I have an egg, 2 Traeger, an old Weber gas at the lake.... As you can see I love grills. This one has been a disappointment ...
G2 · Review provided by bbqguys.com
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